If you are on site, and require a callback from our technical team today, please follow below:
Email firstname.lastname@example.org with:
- The name of the site you are currently on
- The number on the connection diagram you are working from (found in the bottom right of the diagram, in a box, starting with UD0)
- 5 digit number from the white sticker on the main system power supply, if available (note that this is NOT the Sch. model number of the product).
- An exact description of what the problem/enquiry is
- Is it a maintenance install or a new install?
If it is determined that a call back if necessary, the next available engineer will call you.