If you have a technical enquiry, and are planning to be on site on a specific day, you can request a call back from our Technical department on that day.
You must first email firstname.lastname@example.org with the following:
- The part number/s you are enquiring about
- 5 digit number on the PSU (if available)
- The number on the connection diagram you are working from (found in the bottom right of the diagram, in a box, starting with UD0)
- Is it a maintenance install or a new install?
- System Type
- Site Name
- An exact description of what the problem/enquiry is
- Any Photos/ supporting videos
Our technical team will first evaluate whether a call back is necessary, and assist you via email if they can.
If it is determined that a call back is necessary, our technical team will confirm this via email, at which point you need to inform our technical team of a time and date to arrange the call.
Our technical team will confirm once this is booked in.
NOTE: It is at the discretion of our technical team when deciding if a call back is necessary.