There is a different process for customers who do not have an account with us.
You must order replacement/spare parts via our website; if you are ordering off of our product line then you will need to use our request a quote service, and request a pro forma invoice.
Ordering off of the product line
Once you have selected the products you require, you can use our 'Request a Quote' service to receive a quote for the products you require.
Once you have confirmed that your quote needs no more revisions, please confirm this to our customer service team at firstname.lastname@example.org.
Now, place your order either by email confirmation or by using an official company order, make sure to include your quote number in your order if you have one.
Our customer service team will now provide you with a pro forma invoice, payment is required up front before you receive your order. Once payment is confirmed you will receive an email confirming your order - for more information on order confirmation please click here.
You are able to use the number provided on your invoice as your order number should have any problems with your order once it has arrived.
If you do not have an account with us, you must now order replacement/spare parts directly from our website.
Once you have searched for the spare parts that you require, and added them to your cart (for information on how to do this please click here), you must navigate to your cart.
This can be found in the top right part of any page on our site.
Within your cart, you will be able to remove products that are no longer needed, adjust product quantities and apply any coupons that you may have. Once this is finalised, select 'Proceed to checkout'.
Once you have clicked 'Proceed to checkout', you will have to put in your details to confirm the transaction. Make sure you accept the Terms and Conditions, then proceed to Paypal where the transaction is confirmed.
Now just click Proceed to Paypal to enter your payment details to finalise your order with us.