How to contact technical support if I am on site

The fastest way to get an answer to your enquiry is to either email technical@urmet.co.uk, or message us directly on WhatsApp on the number +441376 556 028.

Information we require -



  • An exact description of the problem or enquiry.


  • Part numbers and pictures of the equipment (entry panel/s, all control equipment and handsets/monitors


  • The name of the site you are currently on

  • The number on the connection diagram you are working from (found in the bottom right of the diagram, in a box, starting with UD0)


  • 5 digit number from the white sticker on the main system power supply, if available (note that this is NOT the Sch. model number of the product).


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