How do I contact technical support?

The fastest way to get an answer to your enquiry is to either email, or message us directly on WhatsApp on the number +441376 556 028.

In your enquiry, please include: 

  • Details of the equipment (part numbers & pictures)
  • The connection diagram number
  • Clear details of the issue

Our engineers will then get back to you shortly.

Alternatively, you can request a callback from our technical team.

I need a callback, how do I get one?

Please email with: 

  • The name of the site you are currently on
  • The number on the connection diagram you are working from (found in the bottom right of the diagram, in a box, starting with UD0)
  • 5 digit number from the white sticker on the main system power supply, if available (note that this is NOT the Sch. model number of the product).
  • An exact description of what the problem/enquiry is
  • Is it a maintenance install or a new install?

If it is determined that a call back if necessary, the next available engineer will call you.

Matt is the author of this solution article.

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