How do I contact technical support?

The fastest way to get an answer to your enquiry is to email

You can also request a call back from our technical team, for information on how to do this please click here.

NOTE: We provide site specific technical packs to every project we work on. Before contacting our technical team, ensure that your answer is not included within our pack.

Depending on the system you are installing, technical packs include: 

  • Site Specific Connection Diagrams
  • Fault Finding Guides with Helpful Hints and Tips
  • Interactive Hardware Installation Manuals
  • Software Programming Guides
  • System Programming Apps
  • Software Installer Tools
  • USB Software Setup

If your question was not answered within our technical pack, the fastest way to get an answer is to email
Our technical team are always on-hand to assist you before, during and after your installation. The assistance our technical team can provide includes:

Pre - Installation Help:

  • Questions you have about your upcoming installation
  • Provide you with any technical literature you require (technical manuals, datasheets etc)
  • Guidance on cabling your project
  • Site specific schematics 

Post - Installation Help: 

  • Connection diagrams
  • A site specific technical pack
  • Guidance when you first begin your practical training

For more information on practical training, please click here.

Matthew is the author of this solution article.

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