How do I buy replacement parts?

If you do not have a credit account with us, you have to buy your replacement/spare parts on our website, using Paypal. 

NOTE: If you do not have an account with us and cannot find the spare part you require, use the 'request a quote' service to place an order, from here you will be able to pay using a pro forma invoice.

If you do have a credit account with us, currently you must click the 'Request a Quote' button at the top right of any page on our site. 

Please see below for guidance on how to do this.

Table of Contents:

Product Search

Once you have identified the product/s that either need replacing or need replacement parts, you can search for the product/s on our site. 

Use the search bar in the top left of any page on our site, and enter either the product number or product name. 

Once you have entered a product number or product name, results will display in the drop down menu. Select the product that you want to view, if your product does not display press 'Enter' to view all results. 

The page will load with the product that you selected, for replacement/spare parts there will be a price included, and the option to add this to your cart. 

The price is only displayed for replacement/spare parts at this current time, therefore these are the only products that you can purchase on our site.

NOTE: If you cannot find the product you require, please click here

I don't have a credit account 

If you do not have a credit account with us, then you must purchase replacement/spare parts directly from the website. After searching for the product you require, add this product to your basket- see above for instructions on how to do this.

Now, navigate to your cart. This can be found in the top right part of any page on our site.


Within your cart, you will be able to remove products that are no longer needed, adjust product quantities and apply any coupons that you may have. Once this is finalised, select 'Proceed to checkout'.


Once you have clicked 'Proceed to checkout', you will have to put in your details to confirm the transaction. Make sure you accept the Terms and Conditions, then proceed to Paypal where the transaction is confirmed. 



NOTE: If you do not have an account with us and cannot find the spare part you require, use the 'request a quote' service to place an order, from here you will be able to pay using a pro forma invoice.

I do have a credit account 

If you do have a credit account with us, currently to purchase replacement/spare parts you will have to use our 'Request a Quote' button at the top right of any page on our site. 




Here, you will be able to tell our customer service team which replacement product you require, and they will be able to assist you. 


Enter your email address to get started. 



If you have previously set up an account using the email that you provided, the details will appear here. If not, then continue to add your details and set up an account, see form below.



Once your account has been set up/selected, you must now choose what type of quote you require. You will now select 'replacement parts'.



Here, you must enter the replacement part numbers that you require. If you do not know the part number, then upload images of your product as shown below.



To complete your quote, tell us more information about your requirements, and upload any supporting documents so we can accurately quote your order.



Your quote is now complete!


A member of our team will send your quotation back to you, and to confirm your purchase you must send an official company order, or email confirmation of your order to our customer service team, using your quote number as a reference.


For more information about ordering with Urmet, click here

M
Matthew is the author of this solution article.

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