Technical Support

Contact Information (Technical)

• How do I contact technical support if I'm on site?
• How do I contact technical support?
• How do I request a call back from the Urmet Technical Team in advance?
• How do I request a callback on site?

Replacement Parts

• How do I buy replacement parts?
• How do I install a 1133/15 Universal handset?
• What are the connections for an 1130/11 audio handset?

2Voice Schematics

• What is the recommended mounting height of a Sinthesi Steel video panel when using a 1083/65?

2Voice

• How do I connect a 2Voice system?
• How do I connected a 1158/48 ILA module to a 1083/64 2Voice audio module?
• How do I fault find a 2Voice system?
• How do I fit the terminal connector to a 1750/6 Miro video monitor?
• How do I fix the 1183/5 Miro audio handset opening the door as soon as it is called?

IPerCom

• Can I connect a door bell push to a Max Lite touchscreen monitor?
• Can I connect a door bell push to a Max Pro touchscreen monitor?
• How do I add a Door Code onto the IPerCom Call Module?
• How do I add a Second Door on an IPerCom Elekta Panel?
• How do I automate the door & gate relays & hall button of a Call Module to a 1060/84 Relay Module on IPerCom 2.0?

IPassan

• (COMPLETE GUIDE) How do I create a new site using IPassan Manager?
• How can an IPassan network be installed?
• How do I check an IP address on a stand alone installation?
• How do I connect a 1104/910 10-Input Base Module?
• How do I connect a 1104/912 12-Input Expansion Card?

Transit+

IPerVoice

• How do I add a 1039/69 IPerVoice Video Server to an IPerVoice system?
• How do I add an entry code on an IPerVoice Call Module?
• How do I add an IPerVoice Key Reader?
• How do I add by device MAC address on the IPerVoice system?
• How do I add or replace an IPerVoice Call Module?

4+n Analogue

• How do I fix having no speech on a 4+N monitor
• How do I identify a Speaker/Mic with the product number 5150/500, 5150/510, 1128/500 or 1128/510?
• How do I make an 1130/11 unit ring?

Easydoor

Transit

• How do I add fobs to a Transit controller?
• How do I change the door release time on a Transit 1104/2 or 1104/3 controller?

Digivoice

• How do I fix a 1038/16 Digivoice Call Module with no display?
• How do I replace a Digivoice video handset?
• How do I replace and program 1038/34 & 1038/35 Digivoice decoders?
• How do I replace the Digivoice 1038/16 call module?

Passan

• How do I fix Passansoft that is unable to open after a Windows Update?

Analogue coax video

• How do I fix getting no call to the video monitor for the K-Steel and Sinthesi Entry Panels?

2Voice/IPerCom Integration

• How do I cable a 2Voice riser when using the IPercom/2Voice Gateway?
• How do I cable an IPerCom/2Voice gateway system with IPassan access control?
• How do I cable an IPerCom/2Voice gateway system?
• How do I fault find the 2Voice Riser when using the IPerCom/2Voice gateway?
• What are the 2Voice riser connection and installation rules for the IPercom/2Voice gateway?

Yokis

• How do I install the Yokis 'Thermarp' Thermostat?
• How do I program the Yokis MTV500 radio dimmer?
• How do I program the Yokis remotes?

Telephone & GSM systems

• What are the DIP switch settings for the 1148/1, 1148/2, 1158/1 or 1158/2 Sinthesi telephone modules?

Urmet Apps

• (COMPLETE GUIDE) How do I Install and Use the K App?
• (COMPLETE GUIDE) How do I set up the Transit+ App?
• How do I activate the Bluetooth Low Energy (BLE) Access Feature in IPassan Manager?
• How do I add a virtual credential for the K App in IPassan Manager?
• How do I connect a controller to the Transit+ App?